YKYW - Nursing Student Blog

While we were in Houston, SK and I were heading home from lunch and the boys were in the backseat. We managed to convince my nephews that my windows were magical, and that if they said “Open Sesame,” the window would roll down. Hearing them try to say “Open sesame” was great, but SK’s idea for the magic word for up again was even better: “Banana-rama!” Can you imagine anything better than driving down the road to the sound of children laughing, and trying to say “Open sesame” and “banana-rama?” It was a lot of fun…

Until my window wouldn’t roll back up. My brother-in-law figured out that the pulley was messed up that operates things. So, now my car needs to go into the dealership.

There are 3 different BMW dealerships in the DFW area, and they all have the same loaner car policy: Only if you bought your car from them and it is still under warranty. My car is still under warranty, but I lived 6 hours away when I purchased my car.

What a crock! I thought I bought a luxury car for the exceptional performance, and the exceptional customer service. Am I supposed to drive all the way to Corpus Christi every time I need something done to my car? Not to mention that I’ve seen the financial numbers of a dealership - the majority of their money comes from the service side of the house. Most dealerships, when you factor in salaries and overhead, LOSE money on car sales. Doesn’t it seem like they should be courting the service customers? Wouldn’t it be GOOD for their bottom-line to cater to any potential repair need, regardless of where the car was purchased?

Up until now, I’ve been thrilled with my “BMW Ultimate Driving Experience.” I cannot wait for the customer service inquiry this time - I plan to give them a piece of my mind.